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Knowledgebase

Cable Testers (Sniffers and Senders)
Analog Audio over CAT (RATCAT Series products)
Mic Accessories (switchers and swappers)
Cable (SuperCAT series)
General
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Lifetime Warranty

Category: Knowledgebase

SoundTools products are curated to thrive in the harshest of live sound and audio environments. We have the Happy Human Warranty because of our confidence in the reliability of SoundTools products. If...

Do your products require power to use? 48v phantom power or other power source?

Category: General

The only products that currently require power are our Cable Tester line (XLR Sniffer/Sender, DMX Sniffer/Sender, NL4 Sniffer/Sender). All come with a 12v A23 battery to provide power. You can also us...

Didn't find an answer?

Category: Knowledgebase

Did our knowledgebase let you down? No worries! Open a ticket with support and we'll get your question answered as quickly as we can! https://support.soundtools.com/index.php?a=add

Is shielded cable really required?

Category: Analog Audio over CAT (RATCAT Series products)

The short answer is no. But to use phantom power and to minimize noise, we strongly suggest you use a properly shielded cable. You can check if your cable is shielded by checking for continuity on the...

Do you have a wiring diagram available?

Category: Analog Audio over CAT (RATCAT Series products)

We do! You can download a PDF version of the CAT Family Wiring Diagram HERE.

Can I get a custom CAT Rack with male and female XLR connectors?

Category: CAT Rack

Yes! We do have custom versions of the CAT Rack available through our dealer network. Choose between 8 male and 4 female XLR OR 8 female and 4 XLR.   Part# BLOCK "A" CONNECTORS BLOCK "B" CONNECTORS...

How far can I send my [signal] over SuperCAT cable?

Category: Cable (SuperCAT series)

SuperCAT cable is capable of incredible distances when sending mic level audio. The distance will depend on the environment and your source, but we have successfully sent microphone signals well over ...

Are there any concerns with phantom power when using your analog audio over CAT systems?

Category: Analog Audio over CAT (RATCAT Series products)

There is no concern when using phantom power with SoundTools Analog Audio over CAT systems when used properly. When using shielded cable, phantom power is available to any devices that require it.For ...

My XLR Sniffer error codes don't match what you have on the website. Why is that?

Category: XLR Sniffer/Sender

Before our current version of the XLR Sniffer/Sender we had a version assembled by Audio Control. These units will usually say "Made for Rat Sound by Audio Control" or something along those lines. The...

Can I run wireless signals through a Switcher or a Swapper?

Category: Mic Accessories (switchers and swappers)

Yes, you can use the Mic Switcher or Mic Swapper with wireless mics, however, it is best to mute when sending digital signals as there can be a slight pop. It's best to test the signal ahead of time t...

What are the differences between the different SuperCAT cables?

Category: Cable (SuperCAT series)

Briefly, there are a number of differences between the 3 cables we currently offer.  The SuperCAT cable features a special jacket that makes it durable as well as flexible, making it easy to wind. It ...

What are the bandwidth capabilities of the SuperCAT 7 cable?

Category: SuperCAT 7

SuperCAT 7 meets CAT7 cable standards for high bandwidth data needs. 26/7 AWG four foil-shielded and precisely-twisted pairs with stranded wire for enhanced shielding and crosstalk rejection. SuperCAT...