Didn't find an answer?

Category: Knowledgebase

Did our knowledgebase let you down? No worries! Open a ticket with support and we'll get your question answered as quickly as we can! https://support.soundtools.com/index.php?a=add

Lifetime Warranty

Category: Knowledgebase

All SoundTools products are covered by a LIFETIME Happy Human warranty. At any point during the first year of ownership, all SoundTools products can be returned to the original place of purchase for a...

Do your products require any power to use? For example, 48v phantom power or other power source?

Category: General

Our Cable Tester line (XLR Sniffer/Sender, DMX Sniffer/Sender, NL4 Sniffer/Sender) all require power to operate. All include a 12v A23 battery to provide power. You can also use phantom power from a m...

Is a shielded Cat cable better?

Category: Cable (SuperCAT series including SuperCAT Sound, SuperCAT 7 and SuperCAT XM)

For analog over Cat, shielded Cat cable with shielded RJ45 or shielded etherCON connectors is highly recommended and is necessary if Phantom power or Com lines will be used. For data, shielded cable m...

Are there any concerns with phantom power (48v) when using your analog audio over CAT systems?

Category: Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)

There is no concern when using 48v phantom power with SoundTools Analog Audio over CAT systems when used properly. When using shielded cable, phantom power is available to any devices that require it....

Is shielded cable really required?

Category: Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)

The short answer is no. But to use phantom power and to minimize noise, we strongly suggest you use a properly shielded cable. You can check if your cable is shielded by checking for continuity on the...