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Knowledgebase

Cable Testers (Sniffers and Senders)
Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)
Mic Accessories (switchers and swappers)
Cable (SuperCAT series including SuperCAT Sound and SuperCAT 7)
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Lifetime Warranty

Category: Knowledgebase

SoundTools products are curated to thrive in the harshest of live sound and audio environments. We have the Happy Human Warranty because of our confidence in the reliability of SoundTools products. If...

Do your products require any power to use? For example, 48v phantom power or other power source?

Category: General

Our Cable Tester line (XLR Sniffer/Sender, DMX Sniffer/Sender, NL4 Sniffer/Sender) all require power to operate. All include a 12v A23 battery to provide power. You can also use phantom power from a m...

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Category: Knowledgebase

Did our knowledgebase let you down? No worries! Open a ticket with support and we'll get your question answered as quickly as we can! https://support.soundtools.com/index.php?a=add

Is shielded cable really required?

Category: Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)

The short answer is no. But to use phantom power and to minimize noise, we strongly suggest you use a properly shielded cable. You can check if your cable is shielded by checking for continuity on the...

What type of batteries do I need?

Category: Cable Testers (Sniffers and Senders)

The XLR Sniffer/Sender, DMX Sniffer/Sender, NL4 Sniffer/Sender all use a 12 volt A23 type battery. You can find this battery at most stores listed as a "garage door opener" battery.  The A23 battery i...

What are the specifications for your SuperCAT 7 Cable?

Category: SuperCAT 7

CAT7 AWG26/7 S/FTP Halogen-free polyurethane jacketed 100Ω Impedance Delay skew: 10 ns @ 100 MHz/100 m Bandwidth: up to 10Gbp/s @ 600MHz Full Cable Specifications PDF

My XLR/DMX Sniffer/Sender has unlit LEDs when I plug into a known good cable. What is wrong?

Category: Cable Testers (Sniffers and Senders)

This is most likely a low battery issue. Senders operate by sending power to the Sniffer. If the battery is low, it will not have enough voltage to properly test, some LEDs may appear unlit. You can u...

Can I use the WallCAT 8 as an 8 channel wall plate?

Category: WallCAT (series)

No, the WallCAT 8 is still a 4 channel box, but with additional options over the WallCAT 4. The WallCAT 8 features a parallel connection between the male and female XLRs. This means that the signal is...

How far can I send my [signal] over SuperCAT cable?

Category: Cable (SuperCAT series including SuperCAT Sound and SuperCAT 7)

SuperCAT cable is capable of incredible distances when sending mic level audio. The distance will depend on the environment and your source, but we have successfully sent microphone signals well over ...

Are there any concerns with phantom power (48v) when using your analog audio over CAT systems?

Category: Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)

There is no concern when using 48v phantom power with SoundTools Analog Audio over CAT systems when used properly. When using shielded cable, phantom power is available to any devices that require it....

My XLR Sniffer error codes don't match what you have on the website. Why is that?

Category: XLR Sniffer/Sender

Before our current version of the XLR Sniffer/Sender we had a version assembled by Audio Control. These units will usually say "Made for Rat Sound by Audio Control" or something along those lines. The...

Can I run wireless signals through a Switcher or a Swapper?

Category: Mic Accessories (switchers and swappers)

Yes, you can use the Mic Switcher or Mic Swapper with wireless mics, however, it is best to mute when sending digital signals as there can be a slight pop. It's best to test the signal ahead of time t...