Lifetime Warranty

Category: Knowledgebase

SoundTools products are curated to thrive in the harshest of live sound and audio environments. We have the Happy Human Warranty because of our confidence in the reliability of SoundTools products. If...

Do your products require power to use? 48v phantom power or other power source?

Category: General

The only products that currently require power are our Cable Tester line (XLR Sniffer/Sender, DMX Sniffer/Sender, NL4 Sniffer/Sender). All come with a 12v A23 battery to provide power. You can also us...

Didn't find an answer?

Category: Knowledgebase

Did our knowledgebase let you down? No worries! Open a ticket with support and we'll get your question answered as quickly as we can! https://support.soundtools.com/index.php?a=add

Is shielded cable really required?

Category: Analog Audio over CAT (RATCAT Series products)

The short answer is no. But to use phantom power and to minimize noise, we strongly suggest you use a properly shielded cable. You can check if your cable is shielded by checking for continuity on the...

Do you have a wiring diagram available?

Category: Analog Audio over CAT (RATCAT Series products)

We do! You can download a PDF version of the CAT Family Wiring Diagram HERE.

Can I get a custom CAT Rack with male and female XLR connectors?

Category: CAT Rack

Yes! We do have custom versions of the CAT Rack available through our dealer network. Choose between 8 male and 4 female XLR OR 8 female and 4 XLR.   Part# BLOCK "A" CONNECTORS BLOCK "B" CONNECTORS...