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Category: Knowledgebase

Did our knowledgebase let you down? No worries! Open a ticket with support and we'll get your question answered as quickly as we can! https://support.soundtools.com/index.php?a=add

Lifetime Warranty

Category: Knowledgebase

All SoundTools products are covered by a LIFETIME Happy Human warranty. At any point during the first year of ownership, all SoundTools products can be returned to the original place of purchase for a...

Do your products require any power to use? For example, 48v phantom power or other power source?

Category: General

Our Cable Tester line (XLR Sniffer/Sender, DMX Sniffer/Sender, NL4 Sniffer/Sender) all require power to operate. All include a 12v A23 battery to provide power. You can also use phantom power from a m...

Is a shielded Cat cable better?

Category: Cable (SuperCAT series including SuperCAT Sound, SuperCAT 7 and SuperCAT XM)

For analog over Cat, shielded Cat cable with shielded RJ45 or shielded etherCON connectors is highly recommended and is necessary if Phantom power or Com lines will be used. For data, shielded cable m...

Are there any concerns with phantom power (48v) when using your analog audio over CAT systems?

Category: Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)

There is no concern when using 48v phantom power with SoundTools Analog Audio over CAT systems when used properly. When using shielded cable, phantom power is available to any devices that require it....

Is shielded cable really required?

Category: Analog Audio over CAT (RATCAT Series products like CAT Box, CAT Rack, CAT Tails, WallCAT, etc.)

The short answer is no. But to use phantom power and to minimize noise, we strongly suggest you use a properly shielded cable. You can check if your cable is shielded by checking for continuity on the...

Can I use phantom power to test lines that have transformer splits?

Category: XLR Sniffer/Sender

No, the transformer will look like a pin 2-3 short to the XLR sniffer.

My XLR Sniffer is showing a pin 2-3 swap/short on a mic preamp

Category: XLR Sniffer/Sender

The SoundTools XLR Sniffer/Sender uses phantom power from the Sender end and checks the voltage on the Sniffer end. When using a phantom-powered mic preamp to test cables, it is important to note that...

Do the Wall CATs come with the mounting box? How do I attach the plate to my wall?

Category: WallCAT (series)

The Wall CATs are designed to fit in standard 2 gang US wall boxes. Low voltage or electrical boxes will work. The boxes are not included with the product. For new construction - Carlon B232ACP https:...

Manuals and other PDFs for SoundTools Products

Category: Knowledgebase

You can find a master list of our instruction manuals, wiring charts, and cable benefits chart here:https://cdn.soundtools.com/pdfs/ CAT Box Instructions CAT Rack 12 Instructions CAT Tails DMX Sniffer...

What is special about SuperCAT Sound?

Category: SuperCAT Sound

SuperCAT Sound cable may be the only Cat5e cable that employs individual ground wires for each twisted shielded pair, just like an audio snake. These individual ground wires and isolated pairs allow S...

Which is better, SuperCAT Sound or SuperCAT XM?

Category: Cable (SuperCAT series including SuperCAT Sound, SuperCAT 7 and SuperCAT XM)

SuperCAT Sound is our most robust cable, has a 300 Newton pull strength and is extremely flexible and abrasion resistant. SuperCAT Sound is ideal for the most rigorous applications and high noise envi...

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